Customer feedback success ensure training services are fit for purpose

At Medgate UK we want you to get the most out of your Cohort system, and there are a wide range of services available under your enhanced support contract to ensure you’re getting the best possible experience, including 2 hours of dedicated remote online training per quarter.

We were delighted to receive the following customer feedback recently in relation to services delivered by our dynamic and personable Enhanced Support Coordinator, Sarah Richards.

Matt Evans, Senior Administration and Appointments Officer for City & County of Swansea commented;

“I thought that Sarah who provided our recent training was excellent. The training was well structured and she was professional, thorough, and knowledgeable but managing to do that with a personality too. Everyone felt they took a look from the sessions she provided.”

Dominic Rees, Training, Project Implementation and Client Services Manager for Cohort said;

“The whole training and client support teams take a lot of pride in delivering excellent service to all of our customers and I am certainly proud to manage such a fantastic, dedicated and professional team.”

Sarah commented; “I am really pleased to receive this shining feedback from Matt. It’s really important to me, and the entire training team here at Medgate UK, that we provide the customer with the highest level of service possible to ensure they use their system as best they can”.