Cohort support staff are committed to providing a high level of technical assistance for customers
Cohort occupational health software is supported by a dedicated team of IT professionals that work tirelessly to ensure users are getting the most out of their system. Currently the key people in the support team are:
Chris Huxtable – Support Team Leader
Rebecca Edmonds – Support Analyst
Jade Bollard – Support Analyst
Shaun Sehdeva – Support Analyst
Overview of Cohort support performance in 2016
- 74.3% of a total of 12,727 cases were resolved during the first call to support
- 74.6% of all cases reported to our support team were resolved on the same day
- The average support case age dropped around 73% from January to December 2016
- During the whole of 2016, zero emergency-level cases were reported to our support team (compared to 11 in 2005)
- 12,799 cases were reported to our support team, of which they closed 12,727
Support Team Leader Chris Huxtable commented;
“We strive to have not only the quickest turnaround possible, but to also offer the best solution first-time round. We’re here to ensure that you get the most out of your system, so we aim to be friendly and efficient. I’m proud that our KPI results reflect continuous improvements on the service we offer.”
